a1engravingservice.com
Client Review on a1engravingservice.com
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Just ordered a small name plate after spending days trying to find someone who could make one up. It came today. The only thing correct about what I saw online and what came to me was the spelling of the name and the date. Oh yes, and the font! The plate was smaller than what I thought was coming and the color was black, not brass as it appeared on the online site. So I called Don, at A-1 Engraving Service and got anything BUT service. He was rude, he argued about it, continually telling me that HE was right, I was wrong. I explained that what I thought I was ordering online was not what I got. And for the sake of a few dollars to this company, and making a customer happy, he was willing to argue, be RIGHT, and WIN, as far as his actions went. I would never lose a potential repeat customer over a few dollars. Instead, I would hope that I would tell that customer that mistakes happen, on both ends, and I would graciously do what I could to insure a happy customer! Egos get in the way of folks sometimes... clearly!
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