Client Review on ACTS, Inc.
Feedback:
1. Residents are getting screened for Drug use through urine dipsticks, upon receiving positive results , residents are disputing the results however staff and probation services are denying them confirmation tests. Per the courts upon a positive result you have a right to a GC/MS confirmation screening to ensure accurate results. These residents are being denied this right2. “Acts” has stated they hold urines for an extended amount of time and have shown in lab results, they (ACTS) test 30 days after collection. Per Quest and Labcorps (reputable licensed labs) This can degrade the specimen. 3. “ACTS” Has been unable to show or provide a legit outside laboratory when records requests have been sent. We were given the department of health address and CLIA information (the department of health confirmed they do not run drug screens. Per reps at American Clinical solutions the Lab Records of these Residents look to be a template made “inhouse” and do not represent a legitimate lab result record. Further confirming that Confirmations are not done and that these results are nothing more than mishandled dipsticks handled by (administrative staff not clinical staff)4. Upon “positive results” this allows the staff to justify extend stays in the program, recommend residents to their outpatient programs and their sober living facilities after completion for these government funded or insurance patients. Or sent to jail at almost completion “then referred to their other facilities by the staff which probation and judges take strong consideration on staffs recommendation.5. Residents have confirmed that administrative staff distribute medications, not clinical staff.6. The residents feel unsafe doors are always unlocked people can come and go as they please even non-residents.This covers only the top concerns however if this facility is investigated further im sure there are more will be found. Please contact me as nobody is doing anything to fix this fraudulent unjust facility.
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