Client Review on Back40 Design
Feedback:
Back40 Design started out as a great company. I thought man this is going to be great. They bring you in for a consultation show you what they can do and plan to do it. I paid them my initial fee and the race was on. I got daily updates and information as to what was going on. Then they finished the “development phase” and we moved to the “content phase” which is when they started to move over my initial websites content. Oh, and they wanted the final payment. I thought everything was going great up to this point so why not and I paid them the final payment, which I was misled to thinking it was due once the website was finished not at the end of the developmental phase.This is where everything changed and I went from feeling like their only client to “hey when are we going to finish this” client. Everything went to a standstill. I didn’t receive any updates and every time I went onto the website nothing had changed. To my fault I may of misrepresented how I felt initially since I was in the middle of moving into a new house. I told them that I wasn’t in any hurry. I guess that was keyword to stop but what I wanted to let them know is that if they needed anything from me that it was going to take some time for me to get to it. So weeks went by with no communication between me and their company until I finally contacted them and said “hey what’s going on” only to find out that they hadn’t done anything. I was really disappointed. Finally, we got to the point to go live with the website. It was a great feeling to see my brand-new shiny website online for the world to see until I opened up my inbox and saw an additional invoice for $250. I called them and they told me that was for the SSL. I thought for $250 what was I running a fortune 500 banking website? I had already agreed to run my website on their hosting plan so I assumed like most other hosting plans out there comparable to cost usually comes with an SSL but nope. Once everything was complete they just gave me my website files and refused to install them onto my new hosting account Basically, I would not use this company again to build another website and highly recommend you really think about how they have treated me as a client. I am still shocked that they just handed over a file to me and didn’t even assure that my website was working. I am currently filing a lawsuit with this company for breach of contract since they didn’t finish the project!!
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