BEH Communications, LLC
Client Reviews on BEH Communications, LLC
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My wife and I decided to go with BEH because it is quite a bit cheaper than Emery Telcom. We use mainly use the internet for our phones, laptops, and to stream the occasional Netflix movie, so we felt like we didn't need all of the bells and whistles. But we did go for BEH's most expensive package.Our first beef.... customer service has been subpar (to say the least). My wife called because she had a question about our service. After listening to my wife for a couple of minutes, the worker said, "I will send the technician to your home. Bye." After the worker said bye, she hung up. She didn't let my wife know the time or date that the technician would swing by to see us. Our second, and most crucial, beef with the company is the internet service....The service tends to struggle when it comes to streaming. The technician said that the service tends to be slower when more people hop on after work and whatnot. To me, that brings up a red flag. I'm paying for a service and I expect that service to be running smoothly no matter how many clients there are. In other words, put up or shut up. We have only had the service for one month so far, but if these sorts of things continue, we will be happy to pay extra with another company.
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They connected my internet quickly and are always helpful
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Always the best service. Very good to work with.
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Have been with this company for over two years! I love the service and I am always online with school and never have a problem thanks for your hard work.
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Be warned -- if you absolutely need fast internet, BEH is not the place for you. I'm a gamer, I upload a lot of stuff, frequently download, I need fast working internet and satellite service is just more of a migraine than what it's worth for me. That said, the average person just needs good service to browse the web and stream video. BEH works just fine for basic internet needs. BEH offers amazing customer service, the best I've ever had from just about any company. Shane is a great guy who will go out of his way to ensure that everything is working how it should be. Unlike EmTel, he won't put you on the back burner for later when he can't figure out what's going on. If he can't figure it out on the phone, expect him at your door within an hour to see what's going on for himself. I once had an issue on CHISTMAS EVE and simply sent him an e-mail knowing he probably won't get to it until after the holidays. Within a few hours, Shane was knocking on our door and asked if he could take a look at our router without us even having to ask him to. THAT is amazing customer service that you will never, ever get from any company in this town and I will never forget him doing that for us. I only wish the service itself was more stable so that I could use it over the miserable company I'm with now who has great internet service but terrible customer service.
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Been with this company for nearly about a year and love the small family style service and support we get from them. There are always there to answer you questions and follow through with what they offer. They are also one of the best over the local Telco Company in pricing and service! If you need satellite/internet this is the place to go! Not all area's are serviced but they will go out of there way to help you and tell you up front what they are able to do! Keep up the great work Shane!
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