Empower Broadboard
Client Reviews on Empower Broadboard
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Nice and friendly staff. Great atmosphere
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Let's just say, there is a reason BIT has poor ratings and reviews online. BIT has issues with accountability, customer service and communication. However, a customer's options are fairly limited around the Lake Gaston area. We have a bundle package (silver-basic telephone and up to 5Mb) and while we've always experienced intermittent periods of slowness, we usually just deal with because it's more problematic dealing with BIT. For many months, we've consistently only been getting about 1.5-2 for our speed, so I decided to finally call BIT. I called the Bracey office and spoke with Belle on March 26 regarding our internet speed. She was very polite and told me that she would have a technician look into it and call me back the same day. The day passes, no phone call. I called Belle back the next day to follow-up and while she apologized for not calling me back, I was told I needed to make an appointment to have a technician come to the house to further investigate. My husband and I both work and have busy schedules (just like every other paying customer), so we had to schedule the appointment several weeks in advance-April 13 at 8:30. I scheduled the appointment first thing in the morning so we would be the first customer and then we could continue with the rest of our day. On Wednesday, April 11, I called to verify this appointment with Belle because so much time had passed between the initial call and the actual appointment time. We verified the appointment date and time and hung up. My husband and I are both home and waiting Friday morning, however, by 9 o'clock there was still no technician, nor communication about a delay. I called BIT and spoke with Belle around 8:55 and she stated she would call the tech and call me back. After her not calling back again, I called her back. She stated she couldn't get in touch with the tech. Livid at this point, I requested the tech's manager call me immediately. After 30 minutes of waiting past a scheduled appointment and not knowing the status of arrival time, my husband had to leave. Around 9:05, the tech (Mike) calls me and explains that he locked his keys in his truck and now he's trying to find my house. I told him now that my husband has left we will have to reschedule because we have other things to do at this point and have waited over 30 minutes JUST for him to arrive. There was no communication from the technician or the BIT office that someone would be late arriving to my house. I called BIT again to have the manager call me (I had already told this to Belle but the message was never relayed). A manager calls my (B. Hostetter) cell phone because at this point my house phone isn't working now(yes, we have the BIT bundle-basic telephone and internet)and while he did apologize for the tech's delay, he basically covered for him and stated that the GPS had him near my house at 8:50. That was inaccurate first of all because I didn't call the BIT office until 8:55 and then my husband passed the BIT technician after 9:05 and he wasn't "near my house" but he was in the vicinity. After I stated to the manager that punctuality with BIT technicians are a problem and needs to be addressed, he insinuated this was a rare occasion and they are rarely late. Again, that was also inaccurate. This is a small town and a customers hear other customer's experiences. During my wait between the initial phone call and the appointment, I had many people tell stories of how the BIT technicians are several hours late. In one instance, they were 4 hours late with no communication. The end outcome-I was told by the manager that someone would call me the same day to reschedule to another day. Of course that never happened so now I will have to call again Monday to reschedule. Sadly, BIT could be a reputable company if they held their employees accountable and demonstrated better customer service. Most importantly, communication is key and BIT is lacking in this area.
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Because I work here, BIT rocks!!!!
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"We're planning to rewire your area, just don't have a date yet." Been saying this since 2005. Small group of homes at the termins of their system.
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Been told fiber optic internet would be coming for two years now. Still none. I called about the 25 MB/s package because my 10 MB/s (even though I only get two) internet can barely handle a movie download, let alone an online game. I was told the fiber optic was the 25 MB/s, but Fiber Optic is way faster than that. Nice customer service though
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Not worth the $100 a month, speed changes to much, slows down alot if the bill wasnt so high i could deal with it, 3.8 MBPS is about what i get 90% of the time an to be honest n e thing under 10 MBPS should be about $30 a month
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Friendly, honest service, although we've never used. their internet.
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Service is not good. There are some great people that work there but they need to work on their services
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The internet access is reliable although the internet temp line not so much. Really hope my installation becomes permanent by my fist monthly payment as the contract states.
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Nice customer service
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