Brands Cycle & Fitness Center
Client Review on Brands Cycle & Fitness Center
Feedback:
Above and WAY beyond. I can’t thank Brands enough for an absolutely stellar costumer service experience. This is the first time I have felt compelled to write one of these reviews. I had been having trouble finding the correct length stem for my new bike build. OD2 (1-1/4 steerer) is not common. also, I ride a stem that is longer than the average cyclist. I had purchased something used and received the wrong part, so I decide to buy new but no bike shop in my area had what I needed and no one even offered to order it for me. So I searched online and an advertisement for Brands Cycles popped up with what I needed and discounted too! I pulled the trigger and 3 days later received another mislabeled part. Because the part was new it could only mean that this time it was the fault of the factory. When I called the following day I spoke with Denise who was very quick to send me a return label. When the package was returned, I received a refund within the hour of the return delivery and a phone call from Christian explaining that they did not have the part in stock and to make sure there was no delay they refunded me for my purchase immediately. We then agreed to reorder the part and call me for payment when it was available. 2 days later Christian called me and confirmed the correct part was now available. He even included 2 day shipping for my trouble. I live in AZ!! Thank you Brands Cycles for seriously stepping up the customer service game! I will be purchasing from them again.
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