Client Review on State Farm
Feedback:
They are not on top of things in this office.They removed part of my car-life-renters insurance without checking with me to see if that was okay.They never followed up with me after an accident in which I was found 100% not at fault, which required a refund of a deductible I paid(funny how MONTHS after hearing nothing from them when it went to arbitration, that "they received the check just that day from Progressive"....yea right).The person on the phone did not actually write down my new address for my account...therefore my refund was sent to my old address.Get it together Charlene! I am totally unhappy with your customer service!
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