Cindy Ferrara State Farm Insurance
Client Review on Cindy Ferrara State Farm Insurance
Feedback:
I hate leaving a bad review, but State Farm Insureds deserve better than this. I will not speak ill of State Farm; this company has taken care of me and many people I know. However, this particular office has been less than impressive. In the last 1.5 years that I've been a customer, I've spoken to 4 different front desk associates, and at least 4 different Insurance Representatives. I have never been able to meet this agent, which I specifically asked to do when I transferred to the office in July 2015. In the last 3 months: I have called during normal business hours only to get a voicemail, which I left, and have gotten no call back; I have spoken to a Rep, who promised a call back that never followed through; and received a voicemail from a Rep, who I called back, and never returned my call again. The line was drawn when my latest policy was written without Uninsured Coverage, without my knowledge. I previously have worked for a State Farm Agent, and skipping this step causes more paperwork than including it, not to mention it places the policyholder in a position of loss if an accident were to happen. I'm incredibly upset that this office does not take the small amount of time to review policies before submitting them, nor reviewing them after they issue. My faith in State Farm is unaffected, however; this office does not deserve your loyalty. There are many offices in the area that provide better quality of service, and I urge you to seek them before you settle on this one.
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