Department of Public Safety
Client Review on Department of Public Safety
Feedback:
For a major center it was severely short staffed and it took 5 hours to get a “duplicate” license based on this new “real ID” requirement by Oct. 2020. (arrived at 10:45 am left at 4:11 pm). I thought I was getting a head start (my license doesn’t expire until 2022) but I spent 5 hours of my life I’ll never get back only to find out I also needed my birth certificate or passport to move forward not just a valid driver’s license (luckily I had my passport) but one lady who waited as long as I did didn’t have either! DPS should do better! People, you have until 10-1-20 to get this new ID star/chip if you so choose. The cost was $11 and the date is not extended if your license hasn’t expired. Finally there was one female worker who was kinda rude to people who tried to ask her questions. I resolved she just needed to eat a Snickers bar. It was a long day for all of us!!
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