Direct Communications
Client Review on Direct Communications
Feedback:
RESPONSE TO THE OWNER'S RESPONSE - No, that isn't what was told to me on the phone, in fact they said the opposite. The charge showed up only after I was specifically told by your scheduling dept on the phone AND your tech that there would be no charge at all as long as they only set up your own router and that is all they did. You already knew this so please don't say it was just routine when you know what actually happened. I already paid you the $75 so please be honest about the circumstances of the erroneous charge. ORIGINAL REVIEW - I spoke with a supervisor there named Diane who referred to herself as the "highest employee there is" at Direct Communications. She was very frustrating to talk to. We were told by a scheduling rep 6 weeks ago that they would not charge us anything to bring out and plug in their own equipment (just a router) and we confirmed that with their tech when he came out. The next month they added $75 to our bill and when I called to inquire about the extra fee, Diane said it was a case of "he said, she said" about her own employees because they both said something different than she did. I've learned time and again that Direct Communications doesn’t put their customers first. This last encounter left me particularly frustrated because they did something very different than they said they would.I paid the $75 erroneous charge, but I'm not a satisfied customer and am shopping elsewhere for a more reputable internet provider.
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