Effective Sign Solutions
Client Review on Effective Sign Solutions
Feedback:
DO NOT GO HERE IF YOU HAVE A DEADLINE. NOT EVEN AN APOLOGY. As a business owner myself, customer service is the key for a successful business, however this business failed. I had a deadline to meet before a large expo event. Deadline missed (I even gave them a week) They said they would keep me in the loop (not one phone call from them), didn’t happen. On a Friday I brought in 3 polo shirts to have our Company logo embroidered on them (which we bought at another store), they took the order. I explained what it was for and that I needed them by the following Friday for an Expo event on Sunday. They said not a problem and will get it done before then and they will call me as soon as they are done. Come Friday no call, so I called them. They said on the phone that they are almost done, and I can stop by and pick it up. Well I arrived and they didn’t even start. The owner then came up to me and showed me a sample, I advised her that the color didn’t match and to use a bit darker, then she asked me to wait while it’s completed. No worries I waited 20 minutes, then said her employee was having a issue with the Machine, and promised me they will have them completed by tomorrow (Saturday). I then called their store Saturday 10:45am, spoke to them and said they will call me back as soon as it’s done. No call back and now going on 1:00pm. I called back again and left a voicemail to call me back ASAP. No call back Saturday and Sunday they are closed. No company shirts during our expo and very very disappointed with the service and zero communication on their part. I’m assuming the customers are not valued enough to even get a call back to apologize. I’ve done business with them in the past, however never again because it would be hard to trust this business again after what they did to me and my business this time around.
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