Emerald Isle Realty, Inc.
Client Review on Emerald Isle Realty, Inc.
Feedback:
Would give zero stars if I could. BLUF: purchase the so-called travel insurance, make sure you initial/sign in the correct spot, and follow up to ensure you have it all the way up to check in, and through your stay. If you do that, and the unthinkable happens, you'll be given a website to "file your claim (unaffiliated with EI Realty of course), and maybe they kick you back a couple dollars if you're lucky. Be advised, however that it's not just insurance for "travel" as in you're insured if you can't make the trip, or if the agency cancels due to weather or whatever...it's also insurance if the owner/agency wants to evict you after you check in. Not only were we tricked into leaving the property we paid over $5k for, we were told we couldn't return after "Hurricane" Dorian rolled through, only to find out after the fact we could have kept our keys and stayed. Over $1k of food wasted. Thousands more spent to redirect flights, purchase hotel rooms, rent cars and more. No apology, no remorse, and certainly no refund. Not only will I never book with EI again, I will make it my goal in life to dissuade anyone from remotely considering them as an option. Run as fast as you can away from this hack of a business. They do not have any loyalty to you as a customer, and at the hint of bad weather will happily sell you out to ensure their owners' pockets are lined with your money...even if it means crossing ethical lines...and the worst part is, they do it with a smile.
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