Frontier Communications Retail Store
Client Reviews on Frontier Communications Retail Store
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The words customer service.. the skills are 0.. the only they want is to sale sale.. but not fixed the current problem. .. 0 STAR REVIEWS..
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DON’T DO IT! That’s the best advise I can give you!!! Not worth the headache while you have service and NOT worth the headache you’ll have when you cancel! 3 months later and I’m still having to argue!! Returned equipment and had to call every month to give the UPS number to validate the return. And FYI if you pay a deposit to get service you don’t get it back when service ends like all other companies do. That’s just a start up deposit. Exact words from their rep. ‘It’s from 2016 and you wouldn’t get a deposit back from that long ago.’ No being a customer isn’t worth it at all!!
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Excellent sevice rep. A little lengthy but worth the wait.
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Turned in my equipment to this store and they told my my account was good and everything was settled. 4 months later I get a letter from collections saying I didnt pay my bill. Wtf
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The lady who helped me was super helpful and very nice!
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(Translated by Google) I have problems with the internet is very slow they told me that my internet is 200 over 200 and as it always gets slow, my Czech husband with the meter and comes out that is 50 over 50 what the heck are abusive ones that only steal the money $ ? to customers? because I only have 3 cells the only thing we use for the internet is for my Facebook and you see YouTube they told me that my bill every month had to be $ 119 and I never get a specific bill, It always comes from $ 180, $ 140, $ 367, I have to always call each time so that they are not stealing my $ from me and that adjustment is well done. I know they are hungry but it is not fair to be abusive. It's not fair!! Their internet is very common and cheap.? and bad service.(Original)Yo tengo problemas con la internet es muy lenta ellos me dijeron que mi internet es de 200 sobre 200 y como siempre se pone lenta, mi esposo checo con el medidor y sale que es de 50 sobre 50 what the heck son unos abusivos que solo roban el dinero $ ? a los clientes? porque yo solo tengo 3 cell lo unico para que usamos la internet es para mi Facebook y a veses YouTube ellos me dijeron que mi bill de cada mes tenia que ser de $119 y nunca me llega un bill específico, siempre llega de $180, $140, $367 tengo que llamar siempre cada vez para que no me esten robando mi $ y me al hagan bien ese ajuste. Yo se que tienen hambre pero no es justo ser abusivos. No es justo!! La internet de ellos es bien corriente y barata.? y mal servicio.
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So we haven’t had any internet since an outage issue earlier in the week that they claimed they resolved (4 days at this point w/no internet). We’ve probably spent the better part of 3 hours on the phone with Frontier troubleshooting (2/3 was wait time) and even had a new modem sent out, all to no avail.Needless to say, when we requested a tech to come out, the earliest apt they would provide was almost 2 weeks out, and they refused to budge on anything else, so we cancelled and are going back to Spectrum.ALSO, for those that didn’t know, they do in fact hold you to a cancellation fee (and a “disconnect” fee for service that isn’t even working), so I implore everyone that hasn’t already signed up for them to steer clear, their customer service reps are all miserable and could careless, and they have no concern for customers whatsoever.9/9/19: in response to the reply via the owner. We tried reaching out to the Facebook page right after the phone call, the reply we got “sorry for the inconvenience” and that was it. There has been no attempt by ANY Frontier customer service staff to come up with a better solution, no attempt to rectify the situation via compensation for the inconvenience, just a blanket, fair weather “sorry for the inconvenience” response. As far as “calling and referencing the case number”, I’m not going to sit on hold for another 25 minutes (because that’s the average every time I call) to be given the same sorry and sad response.
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UPDATE: 9/5/19: After paying my final bill of $164 last month, I get a bill today for 9.99 for some bogus fee. What petty weasels. Spectrum or Frontier? After having both services I offer the following opinions on which service is better. Let me begin by saying that I have little affection for either company as they both do their best to take your money. I would be a 100% cable cutter, but I am addicted to the DVR for watching shows without all the commercials. Perhaps someday you’ll be able to record programs from streaming services! With an antenna in the Tampa area you can easily get 35-40 over-the-air stations including ABC, CBS, NBC and FOX. Just a thought if you can live without cable. After two years with Spectrum, one year with Frontier and now switching back to Spectrum, here’s why:Frontier offered two years with NO rate changes. I decided to try and called for installation. After six weeks, and FIVE no show no call cancelled appointments, service it installed. HINT: Do not cancel existing service until new one is installed. Glad I did. At the eleventh month of service I get an email saying my subscription is ending and rated will be increasing! Monthly service was increased forty dollars! After the struggle getting the service and untold hours on the telephone, I decided that I would go back to Spectrum. The Frontier Rep was less than sociable. Very curt on the phone and kept putting me on hold. I believe that this was a stall tactic as it’s not that complicated to establish a termination date and issue a confirmation number. In this case it took almost forty minutes. Then I’m told that boxes to return their equipment will not be sent until five days after the service is cancelled. So, I must wait five weeks to return the DVR and Router. HINT: Both Frontier AND Spectrum do not prorate billing! If you cancel one day into your billing cycle you pay for the entire thirty days period. The only way to avoid this little scam would be go without service for a month. Or, you pay both companies for a month. Spectrum has an agreement where you can take your equipment to any UPS store to return it. Makes sense to me!So, I switch back to Spectrum. Appointment scheduled one week out. Technician arrived on time, as scheduled and was done in about one hour. Even helped me setup a second TV using the Spectrum App and ROKU. Works great and no running wires to the other room! Got to admit I missed the Bay News 9 24-hour news channel. Very informative! And finally, the Spectrum DVR is much more responsive than the Frontier unit. It loads faster, fast forwards easier, and when you stop fast forwarding there is a small buffer, (maybe 5 seconds) it goes back before starting. Great for skipping commercials! Am I smitten with Spectrum? Not by any means, their expensive too, but in my opinion the better of the two.
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Make sure that they tell you everything. I was told that our first bill would be $85. Turns out is it $150 and they say they cannot do anything about it. It will be interesting to see what it will become next time.
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If I could rate Frontier a NEGATIVE 5 I would! Their service and customer service is the worst in world! They told me the package I got would be $119 a month. I received my first bill it was $161, next bill $165, next bill $972!!! When I called customer service no one could give me an answer or help. They just COLD transferred me to several different departments. I have been on the phone several times a month for hours at a time getting transferred, no answers, told I will receive a call back, told I will receive a credit, Never did it! I cancelled services. I switched to Spectrum, They have the best customer service, quality of service and prices. Definitely worth the switch. DO NOT GET FRONTIER!!!!!!
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