Jade Communications
Client Review on Jade Communications
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I am writing this review to educate anyone who opts to enter into an agreement with jade communications. I obtained only internet service through Jade; therefore, receiving only a modem at the residence. I'm moving; therefore, I called to cancel services. I was informed by customer service that I am to return the modem and satellite dish. I informed the customer service rep that I did not have a satellite dish installed only a modem. The dish she's referring to had been previously installed by the former tenants 4 or more months prior to my move in. She said despite that my agreement states I take over ownership of any equipment. I asked if the satellite was detrimental to Jade why did they allow it to sit for over 4 months without retrieving it thus charging the former tenants for removal? What if the dish was damaged under the previous tenants account without my knowledge, am I responsible for that? I did not receive an answer to those questions. I was told my options are to pay a removal fee or retrieve the satellite dish from a top of the home myself which was installed initially for another customer. I have no quarrels with returning the modem but to ask a customer to cover the removal cost of equipment that should have been removed when the previous tenants moved out is unreasonable. Please be careful when dealing with this company.
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