Client Review on State Farm
Feedback:
Was with Lou over ten years with 6 cars/trucks a trailer and home owners, before I had to change to another State Farm agent (keeping my over 30 year customer loyalty discounts). When Lou's admin retired, the new office staff that replaced her were tough, not explaining coverages and needs. I got a call when my drivers license expired, but the attitude was that I was in trouble and would have my insurance cancelled unless i immediately renewed it. So, I did. But, something wasn't followed thru and 3 months after renewing my license, the DMV sent a notice of intent to suspend the cars' registrations. Then, I opened the usual looking envelopes from State Farm to find they cancelled the policies. And, the office had State Farm run a credit bureau check on me. Wow, what a sad and frustrating journey that Lou and his office could've saved me with a second call or better instructions. The two office staff couldn't get Lou to contact me, explaining to me on the last call that he was out of the office for a week. I guess he's getting tired and delegating all customer management to the new tough-love unhappy staff.
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