Massage Envy Franchising, LLC
Client Review on Massage Envy Franchising, LLC
Feedback:
First of all, the massage and facial were GREAT! However, one of the attendants at the front desk was not. I gather she is new so I understand there is a learning curve. If she had doubt, she should have waited on a co-worker. We had miscommunication regarding a gift certificate and coupon card that was gifted to me and as we tried to clarify payment, she became more and more impatient. We were also frustrated because we couldn't understand her calculations and she couldn't understand that we only wanted a portion of the amount put on the card. She kept implying that what we were telling her was wrong and that she had to rephrase what she said to make us understand. But we were actually correct and I ended up paying for part of my massage and facial because of her error. It wasn't much so I didn't return but with some patience and follow through, she could have probably figured it out. Her co-worker who was next to her helped out at the end but I wondered why she didn't intervene sooner since she could see the attendant was struggling. Today my mom went for a facial and told me there was miscommunication again because of the same coupon card. I'm wondering if the front desk staff needs further training? It's a frustrating experience after a pleasant massage and facial.
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