Mediacom Communications Corporation
Client Review on Mediacom Communications Corporation
Feedback:
The gentleman I spoke with yesterday was really friendly. I came to swap my modem out. The woman behind the counter was a little flustered and brushed me of without fully listening to my concerns because there was an outage. I came yesterday to exchange my modem because I was instructed to by customer service. The woman behind the counter said, "Well you can exchange it if you REALLY want to." This made me feel unsure of what to do since customer service told me to eclxchange the modem at 8:35am and the outage was declared at 8:50am. Update: Now today is the following day. Phone-in customer service has told me the outage has been fixed and I still need a replacement. The (same) woman behind the counter was extremely helpful. So I am going to chalk up yesterday's snafu to her just being flustered yesterday with the outage. Thanks for helping me today and going above and beyond.
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