Nationwide Insurance: Stephen L Diederich
Client Review on Nationwide Insurance: Stephen L Diederich
Feedback:
The summer of 2014 our neighborhood experienced a major hail storm. Ours and the surrounding homes had suffer major hail damage. I contacted Nationwide our insurance companydays afterwards. Shortly there after a sub-contracting adjuster review my home and I wastold that our roof was “fine” and he requested that I try and powerwash my damaged siding.Questing the adjuster I contacted several trusted local roofing contractors for an inspection.Upon their inspection they pointed out to me the “clear as the nose on your face” damage to the roof. I contacted Nationwide once aging. This time the second sub-contracting adjuster say “ oh thats not damage, thats the decorations in the roof”. I contacted Nationwide once again with my frustrations. They send out a third sub-contracting adjuster and was told “oh yes there is damagebut that must be your roofing contractor trying to scam you”. Every roofing contractor has consistently confirmed roof damage, but all three of Nationwide’s adjusters have given us completely differing stories. Along with the questionable adjusters, the central office has been just as frustrating, we have almost never been able to talk to the same person twice, multiple phone staff working together and did not know what the other was doing or even know who the other co-worker was, continually promising that “we will take care if it”. At the end of my rope I contacted our agent Steve Diederich. He was more than willing to stop out and review our situation. At that time he review our damaged siding but was unable to climb on the roof and viewed a small area and said he agrees with the third adjuster that there are questionable spots. Steve promised that he would “look into it” and get back to me. I have sent Steve several emails and phone calls since December 13th 2014,but to my disappointment he has not followed up as promised. I have been faithfully Nationwide customer for many years and shocked by the poor treatment and un-professionalism at a time when we needed them the most. I would seriously consider looking elsewhere when purchasing your insurance.
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