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Client Review on NewOak Capital Markets, LLC

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If I could give this place 0 stars I would. I ordered a 16x20inch photo online to pick up as a gift. I got an email saying my order was ready so I went the next morning. I got there and there was a big line at the register, but I went to the photo counter. I waited while they helped the entire line, and then some. No one said anything. Eventually someone came over and handed me a picture that barely had color in it - and when I say no color - I mean the dress that should have been maroon was green!!! So the lady who gave it to me said the person in photo is on vacation and couldn’t help. So she got the manager. He came over, and didn’t even acknowledge me standing at the counter, although I was the reason he was called to the front. So I said hello and told him what was wrong. He said the color must be low, but didn’t say how he would help. Never apologized. All he said was that I would have to replace my order online, but had no idea what the issue was or if it would happen again. So frustrating. They were all rude. Not one person apologized. “I’m sorry” goes a long way..... 30 min later walked out aggravated with no picture, never going back. The store on 42nd and Lex is so much nicer and they are al so friendly- go there!

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