Client Review on Peace River Center Gilmore

Feedback:

I cannot believe how they treat people here. It's repulsive. I felt so disrespected every time I have gone here, but honestly today was the worst. The first time I arrived here was for a "triage" for counseling. I arrived at 7:45, and did all the paperwork, yet somehow they entered the wrong name and insurance information. They asked me to redo everything. By the time I was finally checked in correctly it was after 10:30, and I was told that at that time I was unable to see someone today unless I had a scheduled appointment. The receptionist didn't even apologize. She just suggested that I make an appointment to see a counselor. So, I did. Three weeks later I arrived 30 minutes early for my appointment as I was advised to do. I sat in the lobby for almost two hours before being called back. I was asked a couple of questions about my mental and family history, which lasted about 15 minutes. Then I was told that I would have to schedule a psychiatric evaluation before being set up to see a counselor regularly, and I was sent on my way to the front desk. The nearest psychiatric appointment they claimed to have was three months away. In that time I struggled with whatever it is that I am feeling, and wondering if I will ever feel like myself again. Finally the day came. I showed up early, only to be told that my appointment was cancelled. I was informed that someone tried to call me on June 23 (more than a month before my appointment), and my voicemail was full, so they cancelled my appointment. Again, there was no apology. I was simply told that I would be rescheduled and that the "nearest" appointment is in November. They , did not care to ask of my availability. They just scheduled me a time and handed me an appointment card. I had hand the card back and TELL them that I was NOT available for that day and time. At least they rescheduled me right then and there to something that worked better for me. As a person who has been struggling with something I doesn't even understand, how am I supposed to feel that I can be helped when I'm treated like this? This is not a what I expected at all. This entire experience has only made me feel worse about myself, and my future. They're logo claims that Peace River has "compassionate people", yet I was made to feel like I didn't matter. I left today feeling broken, lost, and alone, when I arrived feeling eager, and hopeful. Thanks Peace River for making getting help a very negative experience. I would give no stars if I could.