Personalized Communications, Inc.
Client Review on Personalized Communications, Inc.
Feedback:
Worst experience ever when trying to reach my medical provider. My husband has been dealing with possible stroke symptoms and was instructed by his provider Darell DeLoach on Friday the 24th (in Amarillo, TX) to please call today and give an update. He was told to tell the answering service to transfer call to him although he is not the one on call. However, a guy named Ken (or so he said) was very unwilling to listen and refused to page the provider. Instead he insisted on me telling him specifically what is going with my husband (you are not a medical person Ken, nor it is your business to know specifics when provider has already instructed patient on what to do). He then transferred me to his supposedly "supervisor" Colleen. This lady was very unprofessional and should not be working for you. Instead of listening she started very argumentative and determined to make clear why she was not going to page provider. When asked if she could please listen to the problem first, she rudely put me on hold for about 30 seconds and returned arguing again and told me to have a good day. However, I then warned her not to hang up if she wanted to keep her job and reminded her I have a very good relationship with the providers there and would report her. She then expressed she was going to page the doctor on call (Dr. Caleb Kim) and again put me on hold right away. A minute later a guy (not Dr. Kim) pretending to be Dr. Kim got on the phone. This person sounded the same as guy I had talked to before, but definitely not Dr. Kim. 30 minutes later I called again and was able to speak to a girl named Leslie. She was much better and more willing to listen. Overall, I feel you have some employees that should not be handling calls that can potentially put people's lives at risk.
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