Planet Fitness, LLC
Client Review on Planet Fitness, LLC
Feedback:
I got a membership and found I didn't use it much. So last summer, I went there to cancel (since you can't cancel over the phone). The employee told me that when the year was up the membership would just expire. So I left, satisfied. However, I recently looked at my charges and noticed that I had been getting charged every month by Planet Fitness. I called up, and they said that I never signed anything to cancel my contract. They have a record that I was there, but can't prove that I wanted to cancel it. I mean I haven't been in over a year other than that one day. They will do nothing to rectify this. So basically I've been scammed out of $60 because their employee didn't follow the right protocols and gave me the wrong information.
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