Client Review on qualtry.com
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On May 30, 2017, I ordered two pillowcases to be used as Christmas presents for my daughters. On June 11, 2017 I recieved my two pillowcases in the mail. One was correct, but on the other they misspelled my daughter's name and used the wrong princess image (I had picked the two princess images that were closest in appearance to my daughters).I emailed Qualtry to let them know of the errors. And attached a picture of the pillowcase next to the shipping recipt, showing they clearly messed up the order. On June 14, 2017, they emailed me to apologize and let me know that "We will have your order redone and shipped out as soon as possible." That sounded great!On June 29, 2017, they emailed to let us know they had run out of the style we ordered and that there would be processing delays. But that they were still going to send it. I figured they were probably shipping them in from China, and I didn't need it until Christmas, so waiting a while was fine.In October we started reviewing our family Christmas presents for this year and realized we never recieved the pillowcase. We emailed them on Oct 20, 2017, to ask what happened with our order. They didn't respond which was strange since they always respond within 2 days. So we emailed them again on Oct 26, 2017, to check on the status of our order. It is now November 12, 2017 and they haven't responded.I'm guessing they just strung us along until we were passed any kind of refund period from either PayPal or Groupon and now they are just going to ignore us. But what am I going to do? Only a jerk would give one daughter a personalized pillowcase and have nothing similar for the other one. So this basically makes the correct pillowcase worthless.UPDATE: They sent my order 2 days after I posted this review. It was finally correct. I moved them from a 1-star to a 3-star.
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