Samsung CT America Inc
Client Review on Samsung CT America Inc
Feedback:
It would take too long to explain my entire experience but in summary the sparkling system never worked from the beginning. I had several service calls until they finally replaced the system. After the serviceman finished he said "if this doesn't work there's nothing more I can do." Well it still doesn't work. After spending literally hours on hold dealing with rude (every scary at times) "customer service" reps who wasted an hours and hours of my time I still do not have the product I paid for. In addition, about a year after purchasing this item, the ice maker started freezing over and clogging the mechanism. Again I tried to call to for service (because I bought the extended warranty through Samsung) only to be told by the repair person that it wasn't covered. I called again and was finally told they were going to replace the unit. They told me to send them a copy of the receipt (which I'm sure they were hoping I didnt have). They said someone will get back to me shortly and they'd replace it within 1-2 weeks. Since I never heard from them I called back only to be put right back through to the same rude service people who told me they needed to schedule ANOTHER service call. They give you the run around so much they hope you'll give up. Samsung seems to feel they are above the law in terms of contracts. They took my money but did not give me fully functioning product in return. I have given them every opportunity to fix it. I'm taking legal action.
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