Ocean Isle Beach Vacation Rentals
Client Reviews on Ocean Isle Beach Vacation Rentals
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What a great company. We rented a beach house for two weeks thru them this past summer. A great property, but the service from Sunset Properties was unbelievable. We accidentally locked ourselves out of the house during the Fourth of July parade and a rep immediately came to unlock the house, and had to get thru a ton of traffic due to the parade. Then we accidentally left an iPad in one of the nightstand. Upon discovering it did not make it home, we called the company who alerted the cleaning staff. They found it and immediately mailed it to us. Great service.
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Sunset Properties went the extra mile for my family during our stay with exceptionally friendly and helpful staff. I left my wallet in our rental house and the SP staff quickly reacted during a very busy check-in/check-out day to solve the problem for us. The home we rented was excellent and very convenient for a large family gathering. We'll be back next year!
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Thank you for your quick responses to the friends of the Buckeye State!The home was clean, and any and all issues were quickly and efficiently responded to with friendly faces.This is the best property management team on the beach!Keep up the great work!!
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We having been renting from this company for almost 10 years. Great attention to details of what each property provides, awesome customer service and the rental process is all paperless making less headaches for the renter.
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Our experience was A+. The staff took care of all our issues immediately and were very friendly. Booked the same house for next year.
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I really can't say enough about Sunset Properties Vacation Rentals on Ocean Isle Beach.Peggy and Elaine are truly caring professionals. The entire staff always takes excellent care of my needs, in a prompt courteous manner during my visits to "Isle Be Seeing You" beach house.
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Great prices
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I would not rent with this company again. Our room at The Place at the Beach condos was nasty. Dirty bedding, dirty bath mats, dead bugs all over the floor, in every room. Floors made your feet black if you walked barefoot on them. It was disgusting! I informed them while we were there, and I took the survey they sent after our stay. The survey and my comments were supposed to be shown for others to see for the specific room we stayed in, but of course, my comments were not listed. I have yet to get any response from anyone at Sunset as to why this room had never been cleaned, and why we had to pay a cleaning fee. Never use them!
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Ocean Isle property owners beware, do not use Sunset Properties to manage your beach house.
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If I could give them MINUS stars, I would! Do NOT book with this company!! We had all the faith in them after renting a lovely home last summer (2013). We even paid the extra $30 to "reserve" the same home for 2014. Then the nightmare of all vacationers happens to our family (all from out-of-town except for one group), we call for a final balance to pay off our 2014 rental and are told it was rented to another group because THEY (Sunset Prop) applied our down payment to our 2013 vacation (7 months prior and already OVER) as an "overpayment"!! REALLY???? What kind of personnal do they employ in their accounting department??? On top of that all, they held our down payment money since January 2014 and never bothered to let us know they were collecting interest all the while. Their response? "Can't do anything for y'all, sorry." They "offered" to book us somewhere else "comparable", well, THAT'S a laugh. We were scheduled for the week of July 5-12 (a month away when they told us of their SNAFU); there is NOTHING available, let alone comparable!! We managed to find a place through another rental agency (only because they had a customer back out at the last minute) that will fit our large clan, but there's nothing comparable to what we RESERVED for! So this is how they treat repeat customers???? Sunset Properties is the perfect example of the death of customer service!! It's only about the $$$$ for them, nothing else, and we were, unfortunately, made well aware of that by Sunset Properties. Absolutely abominable....
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