The Viking Pub and Bakehouse
Client Review on The Viking Pub and Bakehouse
Feedback:
Really disappointing. My family and I booked a meal for my son’s 4th birthday. We arrived at 5.30pm and after waiting 30 minutes for our drinks, we were served our food after 90 minutes!!After an hour waiting for our mains we did have waiting on staff apologise for the wait; we were told that our food would be another 10-15 minutes because “the gas had gone out”, 15 minutes later being told that the food was being “plated up”, however we still waited another 15 minutes after that point. My baby was hungry & I asked for bread. We were given plain sliced white bread, no butter. A kids burger arrived burnt with no sauce or garnish. Adult meals were satisfactory, although overpriced given the circumstances. After our meal, we waited 20 minutes for our bill after we had asked for it, and had to query the drinks prices as the “happy hour” cocktail offer was not reflected in the bill (the deputy manager said that happy hour drinks were for certain drinks only - not indicated on the menu). We did have some money deducted from the bill (£18) due to the very long wait, however it was not enough given the extremely poor service. All in all, a one course meal took 2 hours 15 minutes. No one offered us desserts or drinks after the meal... I had brought a cake in order to sing happy birthday to my little boy, but I took it back. The worst restaurant experience I have had in a long time. The restaurant was pretty empty, and it seemed that staff were more bothered getting ready for the quiz night than serving families already there. I feel so bad that we chose the Viking to celebrate a special family birthday.
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