U-Haul MovingStorage of Eastside Erie
Client Reviews on U-Haul MovingStorage of Eastside Erie
Feedback:
Went to uhaul & grabbed a few things from my storage unit. I heard scratching inside my TV box and inside was a Brazilian wandering spider, one of the most deadliest spider in the world, tag along to my new apartment from my storage unit. I have paid 207 dollars monthly for the storage and insurance. No one seemed concerned. Someone kept breaking into my unit and I informed them of this. But they were not concerned about that either. If this spider bites you,you will die in two hours. They are not from this part of the world so I doubt there is an antidote close enough to save the person bit. My insurance company Donegal refused to cover my property although they charge twice as much as most companies. I have not heard back from u hauls insurance. My everything I own is in this space and no one will do what is right. I was told by uhaul to go in and do one box at a time. I have lupus . That is not going to work. I guess even when you are covered your not. Oh yeah the spider had fangs like count Dracula. The exterminator I called refused the job. Hummm what to do.
Feedback:
Great service. Reasonable prices. Durable products.
Feedback:
Saturday June 30th 2018 I called Uhaul to inquire about storage units size, price and availability at 10:30 AM. I was told four different sizes with prices and was told the units were available. I sent my son up to get a rental truck and move his belongings into a storage unit while he was between houses for summer break from college. When my son arrived, he was told there were now no small units available, so he agreed to rent a more expensive larger unit. At that point my son rented a van from the storage unit facility (Uhaul) and was told he could do the paperwork for the storage unit apon his return.After filling the rental vehicle with my sons belongings, we arrived around 3:30 PM to find out that the larger (more expensive) storage unit was no longer available and only the largest most expensive units were now available. I explained that I called earlier in the morning and there were several units available. I was told that the units were rented out. I asked if all of them were rented out even though the employee stated that he was saving one for my son when he rented the truck. The employee stated it is first come first serve.This has bait and switch written all over it. Small cheap units available until we show up then we got railroaded into a larger unit, then after we arrive in a rental truck packed full, we were told only the most expensive units were available.I asked what could we do to fix this and the employee stated that we could talk to a manager. I stated that would be great to speak with a manager. So the employee hands over her buisness card and says you can call her. I call the managers number and left a message. The employee then states he could call the manager and I replied that he should since she will recognize the number that he is calling from and wouldn't you believe it, she answered for his phone call.It was interesting how, when we complained and called the manager, they happened to find a small storage unit available. This is an unacceptable business practice. Sadly though they are into scamming people.Update. The manager did call and make things right.
Feedback:
Kaitlyn the new manager is leaps and bounds better than the outgoing management. Uhaul has regained my business but more importantly my trust. Highly recommend going to this location if you prefer friendly, fast and knowledgeable service!
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