U-Haul MovingStorage of Eastside Erie
Client Review on U-Haul MovingStorage of Eastside Erie
Feedback:
Saturday June 30th 2018 I called Uhaul to inquire about storage units size, price and availability at 10:30 AM. I was told four different sizes with prices and was told the units were available. I sent my son up to get a rental truck and move his belongings into a storage unit while he was between houses for summer break from college. When my son arrived, he was told there were now no small units available, so he agreed to rent a more expensive larger unit. At that point my son rented a van from the storage unit facility (Uhaul) and was told he could do the paperwork for the storage unit apon his return.After filling the rental vehicle with my sons belongings, we arrived around 3:30 PM to find out that the larger (more expensive) storage unit was no longer available and only the largest most expensive units were now available. I explained that I called earlier in the morning and there were several units available. I was told that the units were rented out. I asked if all of them were rented out even though the employee stated that he was saving one for my son when he rented the truck. The employee stated it is first come first serve.This has bait and switch written all over it. Small cheap units available until we show up then we got railroaded into a larger unit, then after we arrive in a rental truck packed full, we were told only the most expensive units were available.I asked what could we do to fix this and the employee stated that we could talk to a manager. I stated that would be great to speak with a manager. So the employee hands over her buisness card and says you can call her. I call the managers number and left a message. The employee then states he could call the manager and I replied that he should since she will recognize the number that he is calling from and wouldn't you believe it, she answered for his phone call.It was interesting how, when we complained and called the manager, they happened to find a small storage unit available. This is an unacceptable business practice. Sadly though they are into scamming people.Update. The manager did call and make things right.
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