Verizon Wireless Premium Retailer - Select Communications
Client Review on Verizon Wireless Premium Retailer - Select Communications
Feedback:
The people in this store was nice to work with but just don't have the technical ability to fix issues with Verizon phones. I had an issue with my son's phone connecting to the cell network and I figured it was probably the SIM card so I brought it into this store because they are close. They tired to put a new SIM card in but could not get it working... they then told me that the phone was bad and I had to contact Verizon and get a replacement. Since the phone was over a year old that meant I would have to use my insurance and spend $150 on the deductible.I had a feeling that their diagnosis of my phone was not correct so I brought the phone to the Elk River (Official) Verizon Store. They put a new SIM card in the phone and less than a minute later they had the phone working with the new SIM.If you are having trouble with your phone do yourself a favor and bring it to the Elk River Verizon Store or any other official Verizon Store.I also would not purchase a phone through here either. While they were working on my phone I over heard a sales rep helping someone looking for a Moto Z2 Play... the sales person told the customer not to buy that phone because it was not a reliable phone and instead talked the person into a Galaxy S9 that was double the price. I could tell from the conversation that this person did not need a high end phone like the S9 but because he was now scared of the reliability of the Z2 he ended up spending twice as much on a phone than he needed to. I know a lot of people (including my mom and co-workers) with both the Z2 Play and Force and none of them have had any issues with their phones at all. I work in IT so I get a lot of people at work bringing me their phones to setup for email, and I usually hear when these people are having issues with their phones.I have also noticed this store many times has higher prices on their phones then what Verizon has so make sure you check around on prices.The reason why I gave this store 2 stars is because the people were nice... but other than that I do not have faith in their ability to fix problems and their knowledge of phones they are selling.
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