Wayne Gravely's Hometown Brand Center
Client Review on Wayne Gravely's Hometown Brand Center
Feedback:
Everytime I go in this store I see someone leaving or arriving mad. Now I understand. I purchased a Cub Cadet ZT2 60 and during the first use I discovered that the mounting plates that attach the deck to the frame were loose and had dropped one side of the deck about 3 inches lower than the other. I reattached the bolts, leveled the deck and tried again. I had to mow twice to get a decent cut. The mower was leaving a tall stripe of grass between the outer blades and the inner blade on both sides. I went To Wayne Gravely's to get a new set of blades in hopes the blades that came with the mower were junk blades. They had no blades in stock so I ordered online. New blades installed and I get the same bad cut. I went to Wayne Gravely's to see if someone could recommend the next step to try to correct the problem. I was told to ask the person in the shop and they, while not rude wouldn't even bother to acknowledge my question. One lady in the office suggested I bring it in that it would surely be under warranty but the other lady quickly corrected her to tell her she wouldn't say that. I really expected a little better service than this. Tell me again why I shouldn't have bought this mower at a big box store? Service after the sale? Return defective products? The pre delivery checklist performed by the dealer?
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