West TN Public Utility
Client Reviews on West TN Public Utility
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They provide a necessary service but know they have you over a barrel as there is no competition and it is often reflected in their attitude
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They turned gas off on 89 year old woman that forgot to pay bill
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Always easy to work with so much better that Gibson Couty Utility District.
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Got to stay warm
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You can't get in touch with these people. If by some miracle you get a human voice, you will get told that you will get a call back, they will take your number. You won't get called back. Tried every day this week just to set up an appointment to get my tank filled up, called many times every day. No avail. Found another company.
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First of all $175 for the techs to undo a lock on gas and then the first months bill never comes in. I wait and wait for a bill and it doesn't come. Then I get a call saying my gas is getting shut off in 2 days. I call to see what happened and they told me the whole area had a problem getting the bill. They still gave me a late fee even though I had not received a bill or notice until they were about to shut off my gas. They blamed it on the mail company for their mistake. I just started with this company and I am already over them.
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I had a rough experience, because altho the office personal was great, the tech who was to hookup my service was to call when he was on his way, he called when he was in the area. I was not in a position to respond that day. The next time, it was when he was at my house. I was in the next town up. By the time I got there he was on lunch. So I couldn't get my water cut on until after Easter. I know they are the gas company, but I was trying to kill two birds with one stone. So I can't move in till after the holiday.
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We have paid our gas bill for the past 3 months and gas co.came to our house to disconnect our service!? We will bring our cancelled checks when we can.....you will get to meet my unhappy wife soon....lol....someone made a mistake
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Easy convenient service
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