Wrentham Insurance
Client Review on Wrentham Insurance
Feedback:
I became a customer of Jillian's on the suggestion of a good friend of mine. While I wasn't blown away by the customer service for the majority of the time that I have used this agent, I wasn't completely dissatisfied either. That was up until now. Two months ago I purchased a vehicle for my daughter who had originally been added to my policy so that she could drive my vehicle. At the time that I purchased the vehicle, I was told by Jillian that my insurance would go back down and my daughter's insurance would be a certain amount. For the past two months my bank account has been debited the FULL amount of the cost for my daughter to be listed as a driver on my [policy and I have yet to receive a bill or anything separate for my daughter's vehicle. I sent two separate emails to Jillian when I saw the first amount debited, but I still have not received a response 8 weeks later. I have also left multiple voice mails and haven't received a call back. So as of right now, I have over paid twice and my daughter could possibly be driving around with no insurance coverage. All I want is answers. Tomorrow I will reach out to a different insurance carrier and confirm which of my vehicles have and then I am switching. I am applaud by the agent's lack of urgency to resolve something so serious. I will refer this agent to anyone.
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